I have never written a negative review in my life. We just moved into our first house and bought our first couch! And we spent good money to invest in a piece of furniture that we would have for years. My wife and I loved the Newport stripe. My wife found this couch and told me it was rated so highly. At first we thought that we would be able to get over the low back. It looks like a great couch and the frame is built well but about 3 months in you start to see the problems. You have to fluff the pillows every time you sit in the couch or you slide off of the couch. The couch fabric pulls down and out of place. The fabric is already pilling. They say the couch is 19” seat height; after 4 months and even with CONSTANT fluffing we are now at maybe 16” if you are being generous. I tried so hard to like this thing but you should know that you are signing up for a daily maintenance contract with your couch. If you are short and weigh less than 150 pounds this couch might work for you. If not, please do not buy this couch. We invested 5k and now we are stuck. The marketing is in my opinion slightly predatory. They tell you that you have to fluff but every time you sit on the couch is not what any reasonable person would assume. Don’t tell me the couch is 19” if it will be 3” less than that as soon as you start using it. This is and has been an extremely depressing realization to come to.