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FAQ
Sundays provides complimentary delivery on all items, regardless of size or price, to all Canadian provinces and across the continental US. For larger items, including sofas, beds and dining tables, we also provide free in-home assembly and removal of packaging. There is no catch—we feel that delivery and set up should be as efficient as possible.
If you would like to ship your order to the Canadian Territories, Hawaii or Alaska please reach out to our Customer Care team to support processing your order. Note, an incremental shipping fee will apply.
If something doesn't work for you, we will make it right. Returns for refund or exchange will be accepted within 30 days of delivery in original condition. See our return policy for more details.
Yes! As of August 22, 2025, all purchases are covered by a limited five-year warranty, which protects against confirmed imperfections in manufacturing or craftsmanship starting from the day your order is delivered. Purchases made prior to this date remain covered under our previous two-year warranty.
There are a few limitations and exceptions, which you can explore in more detail on our warranty page.
Yes! We are partnered with Affirm, allowing you to split your purchase into regular payments. We offer monthly instalment payments for orders from $200 to $15,000. For more information on how it works, see the Affirm FAQ.
Light shedding is normal for natural fibre rugs, like wool, especially in the first few months. Wool fibres are shorter by nature, so some surface shedding is expected as the rug settles. Regular vacuuming (without a beater bar) will help minimize this over time. The shedding will gradually decrease, and your rug will continue to soften and develop its warm, lived-in character.
Vacuum regularly on the lowest suction setting, and always disengage the beater bar to protect the wool pile. Vacuum in the direction the fibres are woven. For spills, blot immediately with a dry white cloth (no scrubbing), then blot again with a cloth dampened with cold water or a wool-safe cleaner.
For a deeper refresh, sprinkle a dry rug shampoo or baking soda before vacuuming. With gentle, consistent care, your wool rug will stay soft and look beautiful for years.
Customer Reviews
- Jonathan L.Verified BuyerReviewingSavary Rug, 5x8I recommend this productRated 5 out of 5 stars9/21/26Beachy well-made rug
Great colour, texture and value!
Was this helpful? - KirstynReviewingSavary Rug, 8x10I recommend this productRated 5 out of 5 stars9/4/265 Stars
Such a beautiful rug. It does have a different texture under foot across the rug. One side is more soft than the other due to the just being weaved more into the darker side but it makes it great for placing at a more high trafficked section of the room cause it will be more durable.
Was this helpful? - Milo A.Verified BuyerReviewingSavary Rug, 8x10I do not recommend this productRated 2 out of 5 stars7/24/26Questionable durability
I ordered this rug and I really like the way it looks! But I am a household with no kids,no pets, and within days of laying it wear started to show. Loops came apart o the fist vacuum and the front became very frayed and messy looking. When I contacted Sundays they reported back this was normal wear. If it’s normal wear this rug will look terrible in less than a year. So if you’re looking for longevity and a rug that will hold up don’t bother with this one. I was hoping they would offer some money back so I could keep it and not feel so bad about spending the money on something that wouldn’t last but they are unwilling to acknowledge its not going to hold up and insist it’s “normal”
Was this helpful?SCSundays Company8/2/26Thank you for taking the time to share your feedback. We're sorry to hear the Savary Rug didn't meet your expectations, particularly regarding its durability. We appreciate you bringing this to our attention, and your comments have been shared with our team as we continue to evaluate and improve our products.
- Isabelle C.Verified BuyerReviewingSavary Rug, 8x10I recommend this productRated 4 out of 5 stars7/8/26Beautiful rug!
Looks great in the space and love that it’s natural fibres. My only complaint is some of the tassels are starting to come undone already
Was this helpful? - Elise G.Verified BuyerReviewingSavary Rug, 5x8I recommend this productRated 5 out of 5 stars7/30/25Perfect fit
Incredible customer service, great quality and an amazing rug for the office. Firm enough to roll over and not too hard on the feet!
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